Effective Date: 2 September 2026
These Terms & Conditions explain how Succeeder Recovery works when you use our website, app or services. By using Succeeder Recovery, you agree to these Terms.
Succeeder Recovery Ltd operates an online platform that connects customers with independent recovery and vehicle-service professionals.
We help customers find and book services, process payments and manage bookings.
The person carrying out your job may be an independent Service Provider and not an employee of Succeeder Recovery.
Services available through Succeeder Recovery may include:
Services depend on location and Service Provider availability.
When making a booking, you must provide accurate information about:
Incorrect information may result in additional charges or the Service Provider being unable to complete the job.
You must tell us if your vehicle:
A vehicle that cannot roll or move normally may require additional equipment and may cost more to recover.
The price shown at booking is based on the information you provide and the service requested.
Additional charges may apply if the actual condition of the vehicle or circumstances are significantly different from the information provided.
Where reasonably possible, you will be told about additional charges before extra work is carried out.
Payments may be made through the payment methods shown in the app or website.
Payment may be processed by third-party payment providers such as Stripe.
You must pay the amount shown or otherwise agreed for your booking.
Succeeder Recovery may charge a customer administrative/platform fee.
Any applicable fee will be shown before you confirm your booking.
You may cancel a booking through the app where cancellation is available.
A cancellation fee may apply where a Service Provider has already accepted the job, started travelling or incurred reasonable costs.
Any cancellation fee will be shown or explained where applicable.
We will not charge an unfair or disproportionate cancellation fee.
Your legal consumer rights are not affected by this section.
We aim to connect you with a suitable Service Provider as quickly as possible.
Arrival times are estimates and may be affected by traffic, weather, road closures, vehicle condition and other circumstances.
We do not guarantee a specific arrival time unless expressly confirmed.
Service Providers using Succeeder Recovery must have the appropriate documents, licences and insurance required for the services they provide.
This may include:
We may suspend a Service Provider if required documents expire or if we have concerns about their conduct, safety or compliance.
Customers must:
You must not threaten, abuse or harass a Service Provider.
You must have permission to request the recovery, transportation, collection or access of a vehicle.
For auction, impounded, company-owned, financed or third-party vehicles, you are responsible for having the necessary authority and documentation.
Jump-start services are provided for vehicles with a flat or weak battery.
A jump start cannot be guaranteed to solve the problem.
If the battery, alternator or another vehicle system has failed, further assistance or recovery may be required.
You must provide accurate information about the fuel or oil problem.
We are not responsible for problems caused by incorrect information supplied by you.
Fuel and oil drainage will only be carried out where it can be done safely and appropriately.
Availability of replacement tyres, batteries, parts and other services may vary.
Additional charges may apply for specialist parts, difficult access or work outside the original booking.
For vehicle locksmith services, you may be required to provide proof that you are authorised to access the vehicle.
A Service Provider may refuse the job if there are reasonable concerns about unlawful access.
Customers and Service Providers must not deliberately use information obtained through Succeeder Recovery to arrange private work for the purpose of avoiding Succeeder Recovery fees.
Accounts may be suspended or terminated where deliberate platform bypassing is identified.
Customers may leave reviews after a completed service.
Reviews must be genuine, fair and relevant.
We may remove reviews or content that is abusive, fraudulent, threatening or otherwise breaches our rules or applicable law.
We may suspend or close an account where there are reasonable grounds to believe that:
Succeeder Recovery provides the technology platform and booking service.
Where an independent Service Provider carries out the physical recovery or other vehicle service, that Service Provider is responsible for carrying out the work with reasonable care and skill.
Nothing in these Terms removes or limits any legal responsibility that cannot legally be excluded, including responsibility for death or personal injury caused by negligence or your statutory consumer rights.
Nothing in these Terms affects your legal rights.
Services must be provided with reasonable care and skill and in accordance with applicable UK consumer law.
We collect and use personal information to operate Succeeder Recovery, process bookings, communicate with customers and Service Providers and provide our services.
Please see our Privacy Policy for more information.
We aim to keep the Succeeder Recovery website and app available, but we cannot guarantee that they will always be available or free from technical problems.
We may update these Terms from time to time.
The latest version will be available on our website and app.
If you have a complaint, please contact us:
Succeeder Recovery Ltd
Email: info@succeederrecovery.com
Website: succeederrecovery.com
Please provide your booking reference and details of the issue so we can investigate it.
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply to you.
Succeeder Recovery Ltd
Company Number: 15671916
Registered Office: 5 Seventh Avenue, Canvey Island, Essex, SS8 9SY
Email: info@succeederrecovery.com
Website: succeederrecovery.com